We ship as quickly as possible. If the item is in stock, it will ship out in 1-3 business days. If it is on order, it could take up to 10-20 business days before shipping to you. Please see our Shipping Policy.

We ship within the United States and do not offer international shipping at this time. Please see our Shipping Policy.

Please send us an email to service@bigtreeapparel.com and we will be able to assist you.

Once we have received your returned item, please allow 5-10 business days for processing your refund and allow 3-7 business days for your exchange to be delivered.

Email us to authorize your return. If approved, you will then receive an email with your return shipping label attached. Once we receive your return, please allow 5-10 business days for your refund to be issued. To expedite your refund, please send us your name, order confirmation number, and photos of your product. Please see our Return Policy.

Email us to authorize your exchange. If approved, you will then receive an email with your return shipping label attached. Once we receive your return, please allow 3-7 business days for your new item to be delivered. Please see our Return Policy.

We do not offer mending or repair services, but we can replace your item if it is within the 30-day return time frame. Send us an email with your name, confirmation number, date purchased, and a photo of your item.

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